Citizens Bank Not Focusing on it's Citizens

Well if your not one to want to read someone ranting and raving, I'm warning you know that this may be what this post turns into. Anyways, seeing as it's my birthday and all a recieved a pre-paid gift card issued by Citizens Bank from a relative. Great, as I've had past experiences with pre-paid gift card, especially ones that are usable just like a regular credit card and can thus be used anywhere. But after reading through all the accompanied paperwork, I go to find that you must register your card with Citizens Bank at one of there websites if you want to use it online. Great, and I figured that'd be no problem, I mean I'm more than willing to give them my name, address, and phone number if that's what I need to do to use it online. So I go over to the website, login with the proper credentials and find the link to register. Now normally, as with any website, the asterisk (*) denotes the fields that are required. So I fill in the fields denoted by the asterisk and try to submit my registration. But rather than processing my application to register the pre-paid gift card, instead the site throws up an errors saying that I gave an invalid social security number. First off the form I filled out did not denote the field with an asterisk, informing me it was required. Secondly what the hell do they need with my social security number. So I continue to read through all the paperwork looking to see if there was anything talking about the information they need, and of course there was nothing. So I found a number to call to register the card. Called it up, supplied the bank employee with whom I was speaking all the information he he need and continued to explain my problem. In which case I was told he could help me register my gift card. And continued on to first inform me registration was to primarily be used if the card was lost or stolen. In which case I explained it said in the accompanied information I must register the card if I planned on using it online, and as I'm not sure of how I plan ot use the card just yet, I figured I'd get it over with. So he responded by saying he understood but wanted to make it clear to me and continued to ask me the same question the form did starting with my social security number. Now don't get me wrong Citizens Bank may be a trusted bank but I'm not one to give out information like that to people, especially for something that should not even require it. To this I replied that I refuse to give my social security number to him, in which he respond it's required. Well again, how is this required because as of the website it's not denoted by an asterisks, saying it's a required piece of information. Again I told him I will not give him my social security number and that the website said it was not required, in which he said that it was required once more. This is where the conversation ended, as I told him, that wasn't gonna happen and I'll deal with this issue as a later date. Now, where does a bank get off requiring something they don't even need. Especially for something just so you can use a pre-paid gift card online or in case your card is lost or stolen. They where already paid for the card, now stop trying to control it's use, or at least don't make something that should be easy to do more difficult than it has to be. I mean this experience alone, has left a bad taste in my mouth. And to make it even better, any chance Citizens had of ever getting me to use there bank is now gone because of this. Maybe rather than trying to make things difficult for customers and end-users, Citizens need to start thinking about them and making things easier for them.